Returns & Claims

You have the right to return any item purchased on this site within 30 business days from the date the item was shipped by us. In order for us to accept the return, the item must be unused and returned with all its original packaging. You must also include a copy of your invoice as proof of purchase.

Before you return any item, contact us at care@princetonbags.com for a Return Authorization (RA) number and instructions on where to send the item.  You will be responsible for the item till it reaches us, so we strongly encourage you to pack the item with utmost care and insure it. Return shipping charges are also your responsibility.  If a refund is due to you, we will subtract the original shipping charges before processing the refund. If you got Free Shipping, then the actual shipping charges will be subtracted from your refund total.

You may request a replacement item instead of the returned item. All shipping and handling charges and any price difference will be extra. Free Shipping is not available for replacement orders.

Also see Money Back Guarantee.

Warranty Claims

All items are covered by manufacturer warranty.

If you have received a defective article, please notify us within 72 hours after receiving the article. You will need to write to care@princetonbags.com. We will provide you with a “call tag” and allow you to return the item to our warehouse at our cost.

However, after the first 72 hours from the time you received and signed for the item, you will need to call the manufacturer directly to process all warranty claims. Typically most manufacturer’s have a 60 day to a 1 year limited warranty. Please write to care@princetonbags.com for manufacturer contact information.